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The art of public speaking with authentic and meaningful storytelling can change and even save a life. Learn how to get up on a big stage and share your important message through the lens of award winning director, Tricia Brouk.

She shares her personal experience of being on big stages all over the world and interviews people who talk for a living and gets them to reveal their secrets on how to become a successful public speaker and have lasting legacy.

Tricia has put thousands of speakers onto countless big stages. Guests of The Big Talk have included Stedman Graham, John Lee Dumas, Hap Klopp, Darieth Chisolm and Farnoosh Torabi among others.

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  2. Increasing Trust & Profits Through Client Experience with Katrina Scarlett

Increasing Trust & Profits Through Client Experience with Katrina Scarlett

Oct 15, 2024

In this episode, I am talking with a dear friend and a long-time member of The Big Talk team, Katrina Scarlett.

 

Katrina is the founder and driving force behind Scarlett & Co., a company that specializes in enhancing the client experience so authors and coaches can improve client retention and satisfaction while creating lasting legacies of raving, loyal fans. 

 

Drawing on her extensive background in luxury hospitality and many years of providing tech & integration support for influential entrepreneurs, Katrina possesses a unique perspective on digital business that places clients at the heart of the equation.

 

Passionate about infusing online businesses with a human touch, Katrina’s mission centers on elevating the importance of the client’s journey in an increasingly automated and impersonal digital landscape.

 

In this episode, we’ll explore:

 

  • The importance of mentorship for professional growth

  • How a client-centric focus in your business builds trust and improves retention

  • Leveraging technology to enhance personalization and communication

  • Why prioritizing client experience can reduce refunds and increase profitability



More from Katrina Scarlett

Website: https://scarlettandco.ca/ 

Instagram: https://www.instagram.com/scarlettandcoltd/ 

Facebook: https://www.facebook.com/scarlettcoltd 

LinkedIn: https://www.linkedin.com/in/katrinascarlett/ 

 

More from Tricia 

Join my Free Transformational Masterclass for Speakers 

Explore my content and follow me on YouTube

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Visit my website at TriciaBrouk.com